Recent Posts

24 Hour Water Damage

10/22/2021 (Permalink)

SERVPRO of Rock County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (608) 754-7202

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Rock County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Has the problem been fixed?
  • Is there electricity available (on-site)?

About SERVPRO of Rock County 

SERVPRO of Rock County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold Damage in your Home or Business

9/24/2021 (Permalink)

The buildup of indoor moisture from high relative humidity, plumbing, and roof leaks may lead to mold damage. When the relative humidity is kept low, chances for condensation to take place reduce, and that means there are no appropriate conditions for fungi to grow. Mold spores cannot thrive without the presence of water in your home or business.


It is necessary to take precautionary measure when dealing with mold damage because it can cause health effects. Our SERVPRO technician assess the level of contamination and choose the right Personal Protective Equipment (PPE) for the job. When the area is extensively contaminated, we prefer a half-mask respirator, full body suits, and chemical resistant gloves. For light levels of contamination, an N95 respirator can be good enough.

We are careful not to spread the contamination to clean areas, and if we have to disturb the mold when cleaning the site, we make sure containment procedures are already in place. Containment also helps limit mold exposure to the occupants and our SERVPRO team.


After disturbing the mold, spores dust might settle on the porous and non-porous surfaces. When that happens, we do damp wiping and HEPA vacuuming to do the removal. We first determine the airflow direction and clean areas towards that path, and the cleaning process starts from the structure's top towards its bottom.

When drying the items and rooms, our SERVPRO technicians first remove any wet objects from the area to speed up the rate of evaporation and then we will setup dehumidifiers to lower the humidity. Moisture meters provide initial readings of overall humidity at the start of the job and will be monitored to ensure the project is complete.

At SERVPRO of Rock County, We’re Faster To Any Size Disaster whether it strikes your home or business property. Call us at 608-754-7202 when you need to be served by a proven industry leader.

Four Classes of Water

9/24/2021 (Permalink)

4 Classes of Water Damage

Classes of Water Damage losses are determined by the rate of evaporation based on the type of materials affected by water damage to your property. Determining the Class of Water is an important first step, and will determine the amount and type of equipment utilized to restore your business. There are four IICRC water damage classifications, they are as follows:

Class 1 - Slow Evaporation Rate 
Water losses that affect only part of a room or area, or losses with lower permeance/porosity materials (e.g., plywood, particle board, structural wood, vinyl composition tile or VCT, concrete). Little or no wet carpet or cushion is present. Minimum moisture is absorbed by materials, releasing moisture slowly.

Class 2 - Fast Evaporation Rate 
Water losses that affect an entire room or carpet and cushion. Water has wicked up walls 12" - 24". There is moisture remaining in structural materials (e.g., plywood, particle board, structural wood, concrete).

Class 3 - Fastest Evaporation Rate
Water may have come from overhead. Ceilings, walls, insulation, carpet, cushion and sub-floor in the entire area are saturated.

Class 4 - Specialty Drying Situations
These consist of wet materials with very low permeance/porosity (hardwood, plaster, brick, concrete, stone, and crawlspace). Typically, there are deep pockets of saturation, which requires very low specific humidity.

At SERVPRO of Rock County, We’re Faster To Any Size Disaster whether it strikes your home or business property. Call us at 608-754-7202 when you need to be served by a proven industry leader.

Helpful Tips on Running a Generator

9/23/2021 (Permalink)

During a storm where there is a power outage, generators come in very handy. When using a generator you need to take many precautions. We at SERVPRO of Rock County would like to give you a few very helpful tips on safely operating a generator.

  • Position generator outside and away from any structure. Running a generator inside can cause fatal levels of carbon monoxide. Keep generators at least 15 feet away from your home/business to prevent exhaust from entering.
  • Disconnect to the power source coming into your home/business. Power from the generator could be sent back into the utility line causing hazardous conditions for utility workers.
  • Make sure your generator is properly grounded. Grounding your generator helps prevent shocks and electrocutions. Refer to the OSHA guidelines for grounding requirements.
  • Plug equipment directly into the generator. Use a heavy-duty, outdoor extension cord, which has a wire gauge that can handle the electric load of any connected appliances.
  • DO NOT plug generators into a wall outlet. Never try to power a generator from a wall outlet or main electrical panel. Only a licensed electrician should connect a generator to the main panel by installing the proper equipment according to the electrical codes.
  • Make sure you have enough fuel to run your generator. Always turn off and let the generator before refueling. Inspect and maintain your generator regularly.

Building Relationships

9/23/2021 (Permalink)

Relationships require a lot of hard work from all members of the team, we also have to provide good work, our team needs to be fast and responsive to make the relationship work, and make sure great work is being done!

This comes in all aspects of personal and business.  At SERVPRO of Rock County, we pride ourselves on creating that relationship from start to finish. WE are Very dedicated to building a strong relationship with our customers. It is always important to gain trust and respect. We go to all lengths to make our customers as happy as can be. Trust is key to building a good relationship! 

This is why our customers choose SERVPRO of Rock County.  

If the unfortunate of disaster strikes, please know we will be there for you from the start of the job, until the end of the job.

Give us a call at 608-754-7202 for 24/7 Emergency Services.

Emergency Plan of Action

8/31/2021 (Permalink)

Fires can occur with little warning, and even less time to react. It is important to have a preplanned evacuation in place before the event of a fire. Whether in your home or business, an evacuation plan is essential. 

Fire safety and evacuation plans include:

  • A clear passageway to all escape routes.
  • Clearly marked escape routes that are as short and direct as possible.
  • Enough exits and routes for all people to escape.
  • Emergency doors that open quickly and easily.
  • Emergency lighting where needed.
  • Training for all employees to know and use the escape routes.
  • a safe meeting point for staff and family

These are only a few of the steps needed in preparation of a fire event. SERVPRO has the tools needed to help repair fire and smoke damages to your home and property. Call us today.  608-754-7202

What to do when you get hit by a storm

8/30/2021 (Permalink)

When a severe storm hits your property, countless thoughts run through your mind. Is everyone safe? What items are damaged? Will insurance cover the costs? 

Take a deep breath and follow these steps to get everything back on track:

  1. Keep you and your family safe. Be careful to avoid hazards like splintered wood and broken glass. In extreme cases, this might mean staying in place until emergency crews can arrive.
  2. Examine and document the damage. If it’s safe to do so, take a lap around your property and see what’s damaged. Take as many photos as possible to document the scene — this will help you file the appropriate insurance claim down the line.
  3. Prevent additional damage with our board-up services.  Boarding up open windows and doors will prevent the elements from causing further harm to your home or business while the restoration process gets underway.
  4. Work with a professional restoration company like SERVPRO of Rock County to repair the damage. An experienced team will make sure that everything returns to normal as quickly as possible by handling all exterior and interior fixes.

In the event your home or business sustains damage call the experts at SERVPRO of Rock County we are available 24/7 365 days a year.  Our team is highly qualified to help you get through this difficult time.  608-754-7202

Have you had your Ducts Cleaned?

8/30/2021 (Permalink)

Is it time for you to have your ducts cleaned? It is very important to have your commercial ducts cleaned.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates.

You should routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. SERVPRO of Rock County will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

Do you need Board-up Services?

8/30/2021 (Permalink)

Did you know SERVPRO of Rock County offers Board-up services to your home and/or commercial space.  In the event you need to get your property secured in a timely manner to make sure your belongings are protected from further damage and or people trying to get into the property.

  • In a commercial setting, there may still be viable stock on the premises. If products that appear viable remain in the building, you should consider boarding up. These items may require assessment and cleaning and may not be fit for sale, but having them properly processed rather than stolen can be helpful for insurance purposes.
  • You want to protect electronics and other valuables. Depending on the extent of the fire damage, you may be able to restore some electronics or other valuable property to working condition.
  • You need to keep out the elements. If the structure of your property has sustained extensive damage, you should try to keep the elements out to prevent additional damage. Exposure to additional water, wind, or sunlight can compound the damage caused by smoke residue and soot.
  • You want to limit soot damage. It is generally a good idea to reduce foot traffic on the scene of a recent fire. When soot gets embedded into carpeting or upholstery, it can be much more difficult to restore these materials to a pre-fire condition.

If you have a fire, water, mold or biohazard disaster gives SERVPRO of Rock County a call today at (608) 754-7202. We are available 24 hours a day, 7 days a week.

Tips for Commercial Fire Safety

8/25/2021 (Permalink)

SERVPRO® of Rock County wants to share the following information about commercial fires and how safety equipment helps to lessen the damage and can assist in preventing any bodily injury. According to the NFPA (National Fire Protection Association), one of the most common causes of commercial fire is electrical and lighting equipment. This type of fire is not easily predicted, as the lighting equipment can look totally fine on the outside.

Tips and Information:

  • If there is a lot of smoke inside the building, cover your mouth and nose and do your best to not inhale any of it
  • Building sprinklers should be examined and tested every 5 years
  • There should always be a fire extinguisher in reach inside of a commercial building and they must be checked annually to ensure they are in working order
  • If an office building is on fire, exit the building immediately and do not try to fight the fire yourself
  • Wet pipe sprinklers installed in the ceilings of commercial buildings are very effective in helping to fight the fire(s)

In the unfortunate event that a commercial building does catch fire, rest assured that SERVPRO of Rock County is prepared to help clean up any fire damage the building/area has sustained.

SERVPRO of Rock County is independently owned and operated.https://www.nfpa.org/News-and-Research/Data-research-and-tools/Building-and-Life-Safety/US-Structure-in-Office-Properties